Flight Centre’s CEO goal was to evolve the business and their workspace culture from its dark, siloed and uninspiring corporate office into one that was spacious and bright, and captured their culture of fun, community and world travel. Figure3 had already begun work on Flight Centre’s Toronto office when it was decided they wanted Figure3 to work on their Vancouver office as well. The result was one which they are very proud of and excited to work in.

Flight Centre was interested in Figure3’s Connection Point process, one in which looks below the surface, that helps the firm to consciously and intentionally design in a way that connects people to place. Through the workshops conducted with their teams, a number of critical observations were uncovered about what they wanted in their new office space, including creating a stimulating and inspiring space that reflected their company culture where collaboration was encouraged, connections could be fostered, and success could be celebrated together.

Figure3 designed a space that breathed new vibrancy and balance into Flight Centre’s culture of fun and healthy social connection. The new space offers a forward-thinking work experience that affords the opportunities their staff had been looking for to do their jobs well, while enjoying themselves in an inspiring space.

“Figure3 did a great job designing an inspiring place for our staff to work in. Coming from a more traditional office environment where each team of 6 to 10 people had their own office, to this open, shared space concept made some of our staff a little nervous. Figure3 managed to find the right balance of work areas and escape areas etc. to make the transition painless and even enjoyable. One of the many highlights is the large open kitchen area where staff are encouraged to gather and get away from their desks throughout the day and where Friday afternoon trivia and ping pong can get a little fierce. We are constantly reminded how nice the space is whenever staff from our other offices across the country and around the world, as well as guests and business partners, see it for the first time.”

—John van Tuinen | VP Property & Procurement | Flight Centre Travel Group